We do everything we can to make your holiday the best time of the year. However, it can happen that a problem arises and your holiday does not quite meet your expectations. In this case, send us an email or contact us at the most. The contact information is included in your travel documents. We undertake to deal with complaints as quickly as possible. If a complaint cannot be settled between the two parties, you can call on the services of the Travel Disputes Commission, whose judgement we respect in full. The Consumer Mediation Service of the FPS Economy is competent to receive all requests for out-of-court settlement of consumer disputes. This service will process the request itself or transfer it to the qualified entity. You can contact the Consumer Mediation Service via the following link: http://www.mediationconsommateur.be//fr In the event of a cross-border dispute, you can also call on the European Union's "Online Dispute Resolution" platform via the following link: http://ec.europa.eu/odr