Terres des îles" (hereinafter referred to as "we", "us" or "our" in the policy expressed below), is the data controller.
You can contact our data protection department by telephone: +32 497 43 29 95.
We undertake to act responsibly when collecting, using and protecting your personal data. We have the utmost respect for your privacy and therefore encourage you to read the explanations below. Among other things, we will describe :
the types of personal data we collect, and the purposes for which we collect it.
This allows us to share personal data with others organizations.
How to assert your rights to accuracy, portability and forgetting your data of a personal nature.
We also provide you with a paragraph defining terms that may make it difficult for you to understand our privacy policy. Collection of personal data
We collect as personal data :
When you subscribe to our newsletter :
Your email address
Identifying information When you browse our site :
Your travel preferences;
Information about your browsing behaviour on our websites.
Information about when you click on one of our advertisements, including
including those published on the websites of other organizations;
Information about how you access our digital services, including
including operating system, IP address, online credentials and details of the navigator;
your interests and activities.
When you make a request for a quote
Identifying information that you provide us.
Information about the insurances you wish to choose.
Passenger information such as ages and number of children present.
Information about your purchases, including what you want to buy, when you want to buy it, how you want to buy it, and what you want to buy it for you want to buy it, what's your budget.
Information on when you click on one of our advertisements, including those published on the websites of other organizations;
Information about how you access our digital services, including operating system, IP address, online credentials and details of the navigator;
Your consumption habits in the choices you make in your request for quotation.
When you contact us for promotions, contests or information, we may collect :
Personal data that you provide when you contact us, including by e-mail, post and telephone or on social networks, such as your name, username and contact details;
Details of e-mails and other digital communications that we have sent to you and that you have opened, including any links you have clicked on;
- Your feedback and contributions to travel satisfaction surveys you have completed.
When you take a trip organised by us.
Passenger information, passport details and other information about your travel arrangements.
ID details;
Insurance details;
Relevant medical data and any special requests, dietary requirements,
religious or disability related;
Information about your purchases, including what you bought, when and where.
you bought it, how you paid for it and your credit information or other payment information;
Information about when you click on one of our ads, including those published on the websites of other organizations;
Information about how you access our digital services, including operating system, IP address, online credentials and details of the navigator;
your interests and activities.
Other sources of personal data
Your insurance company, their agents and medical staff can
exchange relevant personal data and special categories of personal data with us when we/they need to act on your behalf, in the interests of other customers or in the event of an emergency;
If you use your social network credentials to connect to our online platforms and services, e.g. Facebook, Google+ and Twitter, you agree to share your user details with us and any other information you choose to share with us;
Personal data you provide about other individuals
We collect personal data that you provide about
from other individuals, such as the people in your reservation;
When providing other people's personal data, you must
ensure that they give their consent and that you are authorized to do so. You should also make sure, when they do, that they understand how we may use their personal data.
Purpose of our use of your personal data
You provide products and services that you order from us
It is necessary for us to process your personal data in order to manage your reservation file, to provide you with the products and services you wish to purchase and to assist you with any order or refund you may request.
Managing and improving our products and services and the way we manage your personal data
We use personal data to manage and improve our products and websites.
We monitor the use of our services to help us protect your personal data, detect and prevent fraud, other crimes and misuse of our services. In this way, we ensure that your use of our services is safe and secure.
We may use personal data to respond to and manage accidents or other similar incidents, including for medical and insurance purposes.
Personalise your offers
We want to customize offers and marketing communications related to our products and those of our distribution partners to best meet your needs.
As part of this process, we may use your personal data to try to better understand which products, services and information would be of most interest to you, allowing us to communicate the most interesting information to you.
By studying your purchases, we will be better able to provide you with personalised offers and services.
In our communication with you
In order to always provide you with the best possible service as a customer, if you contact us, for example by e-mail, post, telephone or via social networks, we may use your personal data to respond to your requests.
We have to process your personal data in the context of the management of newsletters to which you have subscribed.
We may invite you to answer satisfaction surveys about the services you have ordered from us.
You can unsubscribe from any newsletter(s) to which you have subscribed at any time by clicking on the unsubscribe link at the bottom of each newsletter or by contacting our data protection department.
We do not sell your personal data to third parties.
Marketing Communications
Depending on your subscription(s) to our newsletter(s), you will receive 2 types of newsletters by e-mail :
Informative" type newsletters
Marketing newsletters
We will only send these mailings if you have previously agreed to receive these marketing communications or if you are an existing customer.
When you book or register with us, we will ask you if you would like to receive marketing communications.
You can unsubscribe from any newsletter(s) to which you have subscribed at any time by clicking on the unsubscribe link at the bottom of each newsletter or by contacting our data protection department.
You may continue to receive service communications from us, such as confirmations of bookings made with our company and important information about the use of our products or services.
Sharing personal data with service providers and distribution partners
When you request products or services from us, we may share your personal information with travel arrangements providers such as tour operators, airlines, hotels and transportation companies.
We also work with selected contractors who perform certain functions on our behalf. These companies take care, for example, of IT infrastructure services, data storage and back-up, payment processing and the delivery of products and services.
We may share personal data within the legal framework, and we may also share personal data with other companies and thus the transmission of personal data to third parties in order to prevent fraud and reduce credit risk.
When we share personal data with other organizations, we ask them to keep the data secure and not to use it for their own purposes. These organisations will also be required to ensure that we comply with the European GDPR Regulation.
Only the personal data strictly necessary to enable our service providers and distribution partners to provide you/us with their services will be transmitted to them.
SHARING OF PERSONAL DATA WITH SUPERVISORY AUTHORITIES
In the course of your travel, disclosure and processing of your personal data may be required (in accordance with government requirements at the point(s) of departure and/or arrival) for immigration, border control, security and anti-terrorism purposes, or for any other purposes deemed appropriate by the authorities.
Some countries will only allow travel on the basis of advance passenger information. These requirements may vary depending on your destination. We advise you to check them. Although they are not mandatory, we will assist you when necessary.
We may share strictly necessary personal data with other public authorities if required or legally permitted by law. PROTECTION OF PERSONAL DATA.
In managing your personal data, we make every effort to protect your personal data using the security policies recommended by the GDPR Regulation.
It is possible that in the management of your personal data, storage or processing may take place outside the European Economic Union. In this case we will only work with subcontractors who will ensure that we comply with the GDPR Regulation. DATA RETENTION
We keep your personal data in the context of the management of your orders and in compliance with Belgian legislation (e.g. financial data, accounting data must be kept for at least 7 years according to Belgian legislation).
LINK TO SOCIAL NETWORKS.
The social networks that may be associated with our website or through which you may have communicated with us have their own privacy policies.
We invite you to consult them.
PORTABILITY AND RIGHT TO ACCURACY OF YOUR PERSONAL DATA AND COMPLAINTS
The GDPR Regulation gives you the right to request a copy of the personal data we hold about you. You can write to us to request a copy of the personal data we hold about you.
In this case, we will need as much information as possible that proves your identity so that we can give it to you securely. Your data will be given to you free of charge as long as it does not exceed one copy.
It is important to us that the personal data we hold about you is accurate and up to date. If any of the information we hold is not correct, please let us know.
It is also your right to request that your personal data be corrected or deleted (right to forget), to refuse to process it and, where technically possible, to request that the personal data provided be passed on to another organisation.
We will update or delete your data unless we are required to retain it for legitimate business or legal purposes.
You may also contact us if you have a complaint about the way we collect, store or use your personal data. We make every effort to resolve complaints but, if you are not satisfied with our response, you may file a complaint with your local data protection authority.
data (www.privacycommission.be).
If you have any queries or complaints, please submit them in writing to our data protection department (see references on page 1 of this document).
In one of these cases, we will have the right to ask you to prove your identity in order to ensure that we can deliver the personal data to the right person in a safe and secure manner.
LEGAL BASIS FOR THE PROCESSING OF PERSONAL DATA
In order to collect and process your personal data, we must use a legal basis for processing. We will therefore only carry out one of these operations in the following cases.
- We have your authorization (consent);
Example: when you subscribe to one of our newsletters
When you register, you authorise us to process your personal data.
- We have a contract together;
Example: in order to provide you with the products and services you request.
the processing of your personal data in order to manage your reservation, to provide you with the products and services you wish to purchase and to assist you with an order or a refund.
- necessity to comply with a legal obligation;
Example: sharing personal data with supervisory authorities When you travel, it may be necessary to disclose your personal data (in accordance with government requirements at the point(s) of departure and/or arrival) for immigration, border control, security and anti-terrorism purposes, or for any other purposes deemed appropriate by the authorities.
- Vital interests may be invoked to protect you or others; Example: in case of emergency
Your insurance company, their agents and medical personnel may exchange relevant personal data and special types of personal data with us when we/they are required to act on your behalf, in the interests of other customers or in the event of an emergency.
- It is in the public interest or we have official authorisation; or Example: security operations.
We may use personal data to respond to and manage security operations, accidents or other similar incidents, including for medical and insurance purposes.
- This is in our or a third party's legitimate interests and is not overridden by your interests or rights.
Example: in order to customize our products to your experience
It is possible that we may use your personal data in order to anticipate new offers even more adapted to your desires and needs. This allows us to personalise our communications to make them as relevant and interesting as possible to you.
When we need to process personal data of a particular type, for example health data for medical reasons, we will only do so if one or more conditions apply.
Examples: we have your explicit consent; it is necessary to protect your vital interests or those of others and you are not physically or legally capable of giving consent; it is necessary to establish, exercise or defend legal claims; it is necessary for reasons of substantial public interest.
VERSION OF THE PRIVACY POLICY
This privacy policy may be modified at any time in the event of changes in our work processes, new treatments, or changes in legislation.
This version supersedes all previous versions.
TERMS NECESSARY FOR UNDERSTANDING
Controller: the controller determines the purposes and processes for the use of personal data.
European Economic Area: the EU Member States, Norway, Iceland and Lichtenstein.
Personal data of a special nature: data belonging to the types referred to in the European GDPR Regulation.
They concern :
racial or ethnic origin ;
political opinions;
philosophical or religious beliefs;
trade union membership;
genetic data;
biometric data for the purpose of unique identification of a person; and
physical;
health data;
data concerning a person's sex life or sexual orientation...
physical.
