general terms and conditions
All reservations must be guaranteed by a valid credit card at the time of booking.
We inform you that your credit card will not be charged at the time of booking, this does not apply to bookings made with the Non-Cancellable rate which is non-refundable, the entire stay will be charged as a guarantee.
The hotel reserves the right to pre-authorise the credit card provided prior to arrival.
Minimum stay: 3 nights (7 nights during the holiday season)
Occupancy of dwellings
The dwelling can only be occupied by the number of persons stipulated in the contract.
Cash, Credit Card (Visa, Master Card are allowed in the Domaine.
Official Documents Applications
Upon arrival, guests will be asked to provide their identification documents. These documents will be kept confidential within our systems and may or may not be requested for official use.
Check-In and Check-Out Times
The room is available from 4pm.
Rooms must be vacated by 10am at the latest on the day of departure.
In case of cancellation up to 30 days before the date of arrival, the Domaine will not charge any fees. In case of cancellation within 30 days prior to arrival, the Domaine reserves the right to charge the entire reservation as compensation. We recommend that you take out cancellation insurance. In case of force majeure beyond the control of the client, not allowing him/her to enjoy the stay in any way, such as a pandemic, no cancellation fees will be charged.
Non-refundable rates require a mandatory prepayment at the time of booking. These fares are not modifiable, cannot be cancelled.
In the case of a no-show, the Domaine reserves the right to charge the entire reservation as compensation. A no-show represents a booking that does not show up on the day of arrival and until 12 noon the following day. No-show bookings are automatically cancelled.
Pets are not allowed on the Estate.
It is forbidden to smoke inside the room, an amount of 100 Euros will be charged to the client in case of breach of contract.
A government tax per person per day will have to be paid by guests at the beginning of their stay.
A cleaning fee of 50 Euros per stay is compulsory and payable during the stay. The accommodation must nevertheless be returned in a clean and tidy condition.
A deposit of 500 Euros must be paid on arrival and returned at the end of the stay if the accommodation is returned in the state in which it was made available.
Due to the always possible hazards, clients are warned that what is described to them is the rule but that they may see and experience exceptions. The description of the accommodation is carefully drawn up and regularly updated.
However, we cannot be held responsible for certain modifications that have been made or for certain facilities that have not been completed or that have been temporarily interrupted (e.g. maintenance or renovation work).
In case of dispute between the tenant and the Domaine Saint François without possibility of amicable settlement only the Court of Pointe à Pitre will be competent. Translated with www.DeepL.com/Translator (free version)